1.
How long will it take to get my messages on hold ready?
At FYI Messages on Hold we take the effort out of
creating your professional on hold message. Once you have given us your details, we will
set to work with creating your personalised message. In just 48 hours you will
have a demo to listen to ready on our website waiting for you to log in and
listen. Then just 48 hours after approval we will ship out your equipment,
recording and email you your file and software for download. It's that simple!
2. What should my message say?
That
really depends on what your business offers. Our copy writers will create a
tailor made script just for your business. We ask you a few questions about
your business on our online form, this helps us build a profile about your
company, then our highly trained copy writers, audio engineers and voice overs
set to work on creating a message which is perfect for your business. Your
message should always introduce your business, up sell your products, perhaps
even apologise for the duration on hold, but reassure the customer they chose
the right company to call.
3. Do I need a new telephone system or can I use
my existing one?
Most
PABX telephone systems work with our equipment. It's so simple to use, that unless
you have not updated your telephone system since the 1960's - you'll be fine.
4.
How
do I install the equipment?
This part is
really simple. We will provide you with an installation guide along with all
the equipment you will ever need. The procedure is really simple - we have even
created a short video to show you how to do it http://www.youtube.com/watch?v=Fbfq35R-07U
5. Where does FYI Messages on Hold
operate from?
We are based in Queensland, but we have
the ability to operate on a global level. Our agents in each state and in
various worldwide locations mean we can offer our outstanding service across
the world.
6. I'd like to choose the type of voice artist you use - is this
possible
Absolutely
- this is one of the first questions we ask you on the online form. It's
important that your message sounds like it comes from you. This is part of your
branding and really important - we treat it as such
7. Can I have just music as my message?
Yes
you definitely can, we also offer a music on hold option, but saying that if
you are going to invest in an on hold solution, it is best to have a
professional voice message on hold recorded; it will benefit your business far
beyond some nice music.
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